Refund policy

Return & Refund Policy

Last Updated: August 2026

At BookiLover, we stand behind the quality of our products and want you to love your reading essentials. If you are not completely satisfied with your purchase, we are here to help.

60-Day Satisfaction Guarantee

  • You may request a return within 60 days from the date your order is marked as delivered.

  • To initiate a return, please contact our customer care team at support@bookilover.com before sending any item back.

  • Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items (Hassle-Free Replacement) Ceramic items require delicate transit. Returns or replacements will be approved immediately if:

  • The ceramic mug arrived cracked, broken, or chipped.

  • The product arrived defective or missing included parts (wooden fork or starter tea candles).

  • You received the wrong item or incorrect variant.

Note on Broken Ceramics: If your set arrives damaged, you do not need to ship the broken glass/ceramic back. Simply contact us within 7 days of delivery at support@bookilover.com with:

  1. Your order number.

  2. Clear photos of the broken/damaged item.

  3. Photos of the outer packaging and shipping label.

Our team will review your request and immediately send a brand-new replacement free of charge or issue a full refund.

Change of Mind Returns If you wish to return your set because:

  • You changed your mind.

  • You ordered by mistake.

  • You no longer want the product.

You may still request a return within 60 days, provided that all of the following conditions are met:

  • The ceramic mug and fork are completely unused (candles unlit, no food or chocolate residue).

  • The set is returned in its complete original packaging, including all inserts, protective bubble wrap, wooden fork, and all 6 tea candles.

  • The product is securely packaged to prevent ceramic breakage during return transit.

  • The customer is responsible for all return shipping costs and tracking.

  • Original shipping fees, customs duties, or import taxes are non-refundable.

Non-Returnable Items Returns will not be accepted if:

  • The mug or fork has been used, washed, or shows signs of food/wax contact.

  • Any included accessories (candles, wooden dipping fork, protective box) are missing.

  • The item has been damaged due to misuse, drops, thermal shock (improper stove use), or accidental mishandling.

  • The return request is submitted after the 30-day delivery window.

  • The product is sent back without prior email authorization.

Return Inspection & Refund Processing

  • All returned items undergo quality inspection upon arrival at our warehouse.

  • Once your return is received and verified to be in new, unused condition, your refund will be processed automatically to your original payment method.

  • Please allow 3–7 business days for your bank or payment provider to reflect the credit.

Exchanges We do not offer direct exchanges. If you wish to receive a different bundle or color variant, please return the eligible, unused item following this policy and place a new order on our website.

Contact Us For all return, replacement, and support inquiries, please contact:

support@drakuma.com